Transaction

• My Noctua Gold is Not Updating

  *I already topped up Noctua Gold, but the amount hasn't increased. * There may be a delay in syncing Noctua Gold to the in-game server, so the in-game Noctua Gold amount may not yet be updated. Do not worry, this is only a display issue, and you can still use the Noctua Gold you've purchased. To show the correct Noctua Gold balance in the game, you can try one of the following: Open the WebView to see the accurate Noctua Gold balance or check it on the Noctua Website. RestartFew readers

Pre-Download

• I Have Not Received My Pre-Download Rewards

  I already registered on the pre-download website, but I have yet received my pre-download rewards. Please be aware that you need to use the email you registered on the pre-download website. If you bind your account with another another email address you will not be able to claim your prize. Upon binding your guest account with your registered account you will receive the pre-downloadPopular

Account

• I've Lost My Ash Echoes Account

  Failed Binding *I was already playing on a guest account, but when I tried to bind it with SSO, the connection didn’t work properly, and I lost access to my previous guest account. * If you encounter a case like this, don’t worry! Just try switching back to the guest account. Your account should still be there. IFew readers

• Bound Login Account Lost My Game Data

  Users may experience an issue where binding a login account to their guest account may cause them to lose their game save and progression. This issue has recently been patched and affects a certain amount of users. For those affected, do not worry as your previous game progression is perfectly fine. Please do the following steps: Log out of your current login account. Restart the game. Log in to your login account. If this does not solve your issue, please contact us at customer suFew readers

• I Am Unable to See an Event

  The event visibility is based on game level, so certain events will become available as you progress. This setup ensures that the content aligns with your current experience level in the game. Please progress in the game to see more events.Few readers

• The PC Version of the Game is Stuck and Grey Screened

  The error of a grey stuck screen and the game being unable to play even after restart is a known bug that the developers are currently working on. We are unable to resolve this issue until the developer fix the problems associated with the grey screen bug. Please visit the Ash Echoes Discord for more updates or leave your email with us and we'll send an email out the moment this bug is fixed. We sincerely thank you for your patience and apologize if yoFew readers

• Why Do I Not See the In-Game Mail Feature in My Game?

  The in-game mail feature will be available once you complete S1-1. Please try progressing to that level, and the mail should appear for you.Few readers

• What is the Required Storage Capacity to Install the Game?

  Here’s the breakdown of the required space for each platform: For Apple (iOS): App Store Download: 3GB In-Game Download: 300MB Download While Playing: 5.7GB Total Space Needed: Approximately 9GB For Play Store (Android): Play Store Download: 300MB In-Game Download: 3GB Download While Playing: 5.7GB Total Space Needed: Approximately 9GB For APK: Download: 300MB In-Game Download: 3GB Download While Playing: 5.7GB Total SpacFew readers

• Why is the Leaderboard not Updated?

  We understand that there might be some confusion as the leaderboard is not updated in real-time. Any recent progress or level increases might not appear immediately.Few readers

• System Requirements of Ash Echoes

  "Why does the game feel laggy during play?" First, please check the following minimum specifications: Android Minimum Requirements: OS: Android 6.0 or higher CPU: Snapdragon 662, Kirin 970 RAM: 4GB Storage: 16GB Android Recommended Requirements: OS: Android 11.0 or higher CPU: Snapdragon 855 / Snapdragon 778G / MediaTek Dimensity 1000 / Kirin 990 / Exynos 9820 and higher RAM: 6GB Storage: 16GB iOS Minimum RequiFew readers

• Why Can't I Input a Long Name when Creating a Role Name?

  Unfortunately, the game has limited character names to be no more than 8 characters. Please ensure your character name is no more than 8 characters to proceed to the next step.Few readers

• Error 400 Appears After Clicking the Exchange Button

  Unfortunately, this is a bug that we are currently resolving that may occur after clicking the 'exchange' button. Please try closing the in-game browser and check if the item has been successfully added to your account. If you haven’t yet received your item, please contact us immediately and we'll help resolve this issue for you.Few readers

• The Ash Echoes Social Media Buttons are not working

  Please try reloading the social media page, which may help resolve the loading issue. If you would like to follow them directly, please find the links here below: Facebook - https://www.facebook.com/AshEchoesSEA Instagram - https://www.instagram.com/ashechoessea Youtube - https://www.youtube.com/@AshEchoesSEA Tiktok - https://www.tiktok.com/@ashechoes (https://Few readers

• The "Top Up" button doesn't work

  We sincerely apologize for this currently known bug. Our tech team is currently working on fixing this issue. Please don’t worry—kindly try reopening the in-game browser, as this may help resolve the issue. If the issue persists, please don’t hesitate to contact us. We are more than happy to assist you!Few readers

• Why am I not Receiving the Verification Email to Change Password?

  We may experience a high volume of users using our registration system and may as a result create a slight delay in receiving your verification email. Please be patient, and the email should arrive shortly. To avoid further delays, we recommend not sending multiple requests, as this may impact the delivery time.Few readers

• Stuck After Clearing S0-4

  The game only displays a cutscene after completing S0-4 and cannot proceed to the next stage. This occurs because the background download is still in progress. You need to complete the background download first before continuing to the next stage. If the download speed feels slow, please check your internet connection or try switching to a better connection.Few readers

• The "Get Noctua Gold" button doesn't work

  This is unfortunately a known bug when trying to click the Noctua button. Please don’t worry—kindly try reopening the in-game browser, as this might help resolve the issue. If the problem persists, please feel free to reach out to us. We’re happy to assist you!Few readers

• Stuck on Payment List Loading

  Unfortunately this is a known bug with the payment page and our tech team is working on removing this bug. May we kindly suggest reloading the page, as this can often help resolve loading issues. Should the issue persist, please contact us and we'll help resolve this issue for you.Few readers

• Why Does My Game Say My APK Is Outdated?

  To ensure players have a smooth launch experience, we've updated the APK version of Ash Echoes shortly before launch. Please go to the Ash Echoes official website and download the new APK version. Players will not have to redownload any in-game files they may have already downloaded.Few readers