Why didn't I receive the items after making a purchase?

Please contact our Customer Support and follow the bot flow. Please prepare the following:

GPA number: Please read this article to find your GPA.
The amount of your top-up.
Payment receipt.
Screenshot of the item you've purchased.

We advise against requesting a refund if you haven't received an in-game item. Please contact our Customer Support for assistance.

Please note, GPA is only available for transactions made through Google Play.

Updated on: 24/06/2024