What should I do if my account has been banned?

If you have made a refund before your account has been banned, please follow these steps to unban your account:

Create a new Noctua account.
Log into game using your new account credentials.
Create a new character under this new account.
Top up Noctua Gold equivalent to the refunded amount.
Transfer this Noctua Gold to your new game account.
Contact our customer support to provide screenshots as proof of the successful transfer.

If you haven't requested a refund before, please contact our customer support for further assistance.

Updated on: 24/06/2024